logo

Active Incident

Sso.dynatrace.com




Operational

Account.dynatrace.com




Operational

myaccount.dynatrace.com




Operational

AWS - Cluster 1 in US East Virginia




Operational

AWS - Cluster 2 in US West Oregon




Operational

AWS - Cluster 3 in US East Virginia




Operational

AWS - Cluster 4 in EU West Ireland




Operational

AWS - Cluster 5 in APAC Southeast Sydney




Operational

AWS - Cluster 6 in US East Virginia




Operational

AWS - Cluster 7 in EU West Ireland




Operational

AWS - Cluster 8 in US East Virginia




Operational

AWS - Cluster 9 in EU West Ireland




Operational

AWS - Cluster 10 in US East Virginia




Operational

AWS - Cluster 11 in US East Virginia




Operational

AWS - Cluster 12 in APAC Southeast Sydney




Operational

AWS - Cluster 13 in EU West Ireland




Operational

AWS - Cluster 14 in US East Virginia




Operational

AWS - Cluster 15 in US East Virginia




Operational

AWS - Cluster 16 in US West Oregon




Operational

AWS - Cluster 17 in US East Virginia




Operational

AWS - Cluster 18 in US West Oregon




Operational

AWS - Cluster 19 in EU West Ireland




Operational

AWS - Cluster 20 in EU West Ireland




Operational

AWS - Cluster 21 in US East Virginia




Operational

AWS - Cluster 22 in US East Virginia




Operational

AWS - Cluster 23 in EU West Ireland




Operational

AWS - Cluster 24 in US West Oregon




Operational

AWS - Cluster 25 in US East Virginia




Operational

AWS - Cluster 26 in US East Virginia




Operational

AWS - Cluster 27 in APAC Southeast Sydney




Operational

AWS - Cluster 28 in US East Virginia




Operational

AWS - Cluster 29 in EU West Ireland




Operational

AWS - Cluster 30 in EU West Ireland




Operational

AWS - Cluster 31 in US East Virginia




Operational

AWS - Cluster 32 in US East Virginia




Operational

AWS - Cluster 33 in EU West Ireland




Operational

AWS - Cluster 34 in EU West Ireland




Operational

AWS - Cluster 35 in US East Virginia




Operational

AWS - Cluster 36 in US East Virginia




Operational

AWS - Cluster 37 in US West Oregon




Operational

AWS - Cluster 38 in EU West Ireland




Operational

AWS - Cluster 39 in US East Virginia




Operational

AWS - Cluster 40 in APAC Southeast Sydney




Operational

AWS - Cluster 41 in EU West Ireland




Operational

AWS - Cluster 42 in US East Virginia




Operational

AWS - Cluster 43 in EU West Ireland




Operational

AWS - Cluster 44 in US East Virginia




Operational

AWS - Cluster 45 in US East Virginia




Operational

AWS - Cluster 46 in EU Central Frankfurt




Operational

AWS - Cluster 47 in EU West London




Operational

AWS - Cluster 48 in US East Virginia




Operational

AWS - Cluster 49 in EU Central Frankfurt




Operational

AWS - Cluster 50 in US East Virginia




Operational

AWS - Cluster 51 in US East Virginia




Operational

AWS - Cluster 52 in APAC Southeast Sydney




Operational

AWS - Cluster 53 in US East Virginia




Operational

AWS - Cluster 54 in US East Virginia




Operational

AWS - Cluster 56 in US East Virginia




Operational

AWS - Cluster 57 in US East Virginia




Operational

AWS - Cluster 58 in EU West Ireland




Operational

AWS - Cluster 59 in US West Oregon




Operational

AWS - Cluster 60 in US East Virginia




Operational

AWS - Cluster 61 in US East Virginia




Operational

AWS - Cluster 62 in US East Virginia




Operational

AWS - Cluster 63 in US East Virginia




Operational

AWS - Cluster 64 in US East Virginia




Operational

AWS - Cluster 65 in EU West Ireland




Operational

AWS - Cluster 66 in CA Central Canada




Operational

AWS - Cluster 67 in US East Virginia




Operational

AWS - Cluster 68 in US East Virginia




Operational

AWS - Cluster 69 in CA Central Canada




Operational

AWS - Cluster 70 in US East Virginia




Operational

AWS - Cluster 71 in US East Virginia




Operational

AWS - Cluster 72 in US East Virginia




Operational

AWS - Cluster 73 in US East Virginia




Operational

AWS - Cluster 74 in SA East São Paulo




Operational

AWS - Cluster 75 in US East Virginia




Operational

AWS - Cluster 76 in EU West London




Operational

AWS - Cluster 77 in EU West London




Operational

AWS - Cluster 78 in APAC Southeast Singapore




Operational

AWS - Cluster 79 in EU Central Frankfurt




Operational

AWS - Cluster 80 in APAC Southeast Sydney




Operational

AWS - Cluster 81 in US East Virginia




Operational

AWS - Cluster 82 in US East Virginia




Operational

AWS - Cluster 83 in US West Oregon




Operational

AWS - Cluster 84 in US East Virginia




Operational

AWS - Cluster 85 in AP South Mumbai




Operational

AWS - Cluster 86 in CA Central Canada




Operational

AWS - Cluster 87 in AP Northeast Tokyo




Operational

AWS - Cluster 88 in CA Central Canada




Operational

AWS - Cluster 89 in US West Oregon




Operational

AWS - Cluster 90 in SA East São Paulo




Operational

AWS - Cluster 91 in EU West Ireland




Operational

AWS - Cluster 92 in US East Virginia




Operational

Azure - Cluster 0 in US East Virginia




Operational

Azure - Cluster 1 in US East Virginia




Operational

Azure - Cluster 2 in US East Virginia




Operational

Azure - Cluster 3 in West Europe Netherlands




Operational

Azure - Cluster 4 in US West 3 Arizona




Operational

Azure - Cluster 5 in Canada Central




Operational

Azure - Cluster 6 in UAE North




Operational

Azure - Cluster 7 in Switzerland North




Operational

Azure - Cluster 8 in US East Virginia




Operational

Azure - Cluster 9 in US East Virginia




Operational

Azure - Cluster 10 in US East Virginia




Operational

Azure - Cluster 11 in US West Arizona




Operational

GCP - Cluster 1 in US East4 Virginia




Operational

GCP - Cluster 2 in EUROPE West3 Frankfurt




Operational

GCP - Cluster 3 in US East4 Virginia




Operational

GCP - Cluster 4 in US East4 Virginia




Operational

Dynatrace for Government




Operational

Dynatrace Synthetic Locations




Partial service disruption

Dynatrace Synthetic Back-End




Partial service disruption

Dynatrace Mission Control




Operational

Search.dynatrace.com




Operational

Website: dynatrace.com




Operational

Support.dynatrace.com




Operational

Davis Assistant




Operational

OneAgent Related Issues




Operational

Dynatrace Mobile App




Operational

Community.dynatrace.com




Operational

Dynatrace Product




Partial service disruption

Dynatrace ecosystem services




Operational

External Services

AWS EC2

Azure

Google Cloud

SaaS - Synthetic engines on Windows ActiveGates on v1.289.25 startup issues Partial service disruption

Incident Status

Partial service disruption

Components

Dynatrace Synthetic Locations, Dynatrace Synthetic Back-End, Dynatrace Product

Locations

US East - Virginia, All locations, Process-AWS-americas, Process-AWS-europe, Process-AWS-asia-pacific, Process-Azure-americas, Process-Azure-europe, Process-Azure-asia-pacific, Process-GCP-americas, Process-GCP-europe, Process-GCP-asia-pacific


May 3, 2024 6:50PM UTC
[Identified] We're still investigating the issue for root cause and recommend following the mitigation steps in the previous update. If you continue to experience issues after rebooting the AG, please contact the Support team.

May 2, 2024 5:24PM UTC
[Identified] We recommend rebooting the AG to mitigate the issue. The synthetic AG will work as expected then. We’re still investigating the root cause for a permanent fix. Another workaround is reinstalling the synthetic AG to the previous version and disabling the auto-updates so they don't auto-upgrade again. Note: Rebooting is the recommended mitigation method. If you continue to experience issues after rebooting the AG, please contact the Support team.

May 2, 2024 4:09PM UTC
[Identified] We've identified an issue with SaaS Windows Synthetic AG version 1.289.25. Rebooting the AG will mitigate the issue. Another possible workaround is to downgrade the AG to the previous version. We're still working on the permanent fix and will continue to provide further updates.

May 2, 2024 3:44PM UTC
[Investigating] We're investigating an issue for Synthetic engines on Windows ActiveGates on v1.289.25 having startup issues on SaaS clusters. We'll provide updates as we determine the next steps.

Locations

background-color